Baton
Baton provides a project management and implementation platform designed to help software vendors and their customers plan, track, and collaborate on onboarding and deployment projects, with tools for timelines, task management, and stakeholder communication. The company primarily serves B2B SaaS providers and implementation teams, offering its software on a subscription basis.
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $4.5M
- Employees
- 35
- Founded
- 2019
- Headquarters
- San Francisco, United States of America
What 22 Arbolus experts think of Baton
NPS scores are distributed toward the high end, with most experts reporting NPS between 7 and 10, indicating strong satisfaction. Renewal intent is positive or stable among high spend customers, though there are some segments expressing uncertainty, particularly among new or pilot users. Stickiness is highest among those with more than a year of usage and in core operational use cases. Expert feedback highlights Baton's strengths in workflow automation, accountability, and reducing manual effort, but identifies gaps in advanced automation, integration, and analytics, which are potential drivers for switching. Overall Customer Sentiment: Positive.
Who reviewed Baton
- C-Suite 59% (13)
- Director 36% (8)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 19 customers.
Everything 22 customers told us about Baton.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 22 scored reviews- Promoters 10
- Passives 6
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 30 across 6 companies.
Praised
- New AI-Driven Workflows Scaling
- Potential for Gradual Investment Growth
- Shift Towards More AI and Automation
- Ease of Use and Workflow Organization
Criticised
- Dependence on User Adoption and Data Quality
- Need for Improved Automation and Integrations
- Limited Self-Service and Advanced Features
- Better Functionality and Integrations Elsewhere
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 60% 5 answers
- 60% 5 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
Top alternatives
Most weighed by Baton customers
Report
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Baton
Do you use Baton at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 22 customers of Baton have already contributed
Takes a few minutes. Your identity stays anonymous.