Arbolus Intelligence

Avoma

avoma.com · Palo Alto, United States of America

Avoma provides an AI-powered meeting assistant and conversation intelligence platform that records, transcribes, summarizes, and analyzes customer and internal meetings to help sales, customer success, and product teams improve productivity and collaboration. The platform integrates with video conferencing and CRM tools, enabling automated note-taking, coaching insights, and searchable meeting knowledge. Avoma generates revenue through subscription-based SaaS plans for businesses of various sizes.

  • Product Analytics & Feedback
  • Sales Intelligence & Prospecting
  • Customer Success Software
Listed in
Revenue
$8.0M
Employees
80
Founded
2017
Headquarters
Palo Alto, United States of America

What 12 Arbolus experts think of Avoma

NPS scores are mostly positive, with values ranging from 5 to 10. Renewal intent among influencers is mixed: some express high likelihood to renew, while others are unsure, particularly at the high spend tier. Stickiness is moderate, with a portion of customers in pilot or early stages and several already adopting the product for more than a year. Qualitative themes highlight Avoma's strength in conversation intelligence and its value for structured analyses but signal concerns about price, product simplicity, and matching advanced features with everyday needs.Overall Customer Sentiment: Positive

Who reviewed Avoma

Total customers 12 11 current · 1 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 55% (7)
  • Director 36% (4)
  • Manager 9% (1)
Revenue Leader C-Suite NPS 7 Submitted Sep 2026
Executive Director NPS 9 Will renew Submitted Jul 2026
Marketing Leader Director NPS 10 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 9 customers.

Everything 12 customers told us about Avoma.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 12 scored reviews
  • Promoters 3
  • Passives 6
  • Detractors 3

Cumulative NPS by month

+2 over 4 months
  • Jun 6
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.

Praised

  • Enhance Workflow Integration
  • Target Value-Conscious Users
  • Expand Actionable AI Features
  • Insightful Analytics

Criticised

  • Competitor Price Pressure
  • Feature Parity from Rivals
  • Workflow Fit Risk
  • Over-Complexity for Basic Needs

What customers say

Insightful Analytics
“Avoma gives me more structured insights by analyzing recurring themes across many meetings, instead of treating every conversation as separate.”
Advanced Conversation Intelligence
“I recommend Avoma to those who need more than simple transcription, since its conversation intelligence and analytics across meetings are genuinely useful.”
Structured Meeting Summaries
“The platform lets me review meetings quickly by recording and summarizing everything, so I do not need to create manual notes.”

Renewal intent

Plan to renew 50%
  • Will renew 3
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 50% 4 answers
  • Director 100% 1 answer
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Avoma customers

Report

Customer Report - Sep 2026 Sep 2026 12 + 0

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