JAGGAER Italy
JAGGAER is a global provider of cloud-based spend management and procurement software, offering source-to-pay, supplier management, and contract management solutions for enterprises and public sector organizations; JAGGAER Italy represents the company’s Italian operations serving local and regional customers with implementation, support, and account management for the JAGGAER platform.
- Procurement & Sourcing
- Spend Management
- Workflow Automation
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1995
- Headquarters
- Milan, Italy
What 10 Arbolus experts think of JAGGAER Italy
NPS scores are majority positive, with multiple users rating JAGGAER Italy a 9 or 10, highlighting reliability, process digitization, and supplier management as key drivers. However, some influencers give NPS of 7, indicating satisfaction with core features but reduced enthusiasm due to limited flexibility for industry-specific requirements and integration needs. Renewal intent is split among high spenders and influencers. The majority of users are in the mature lifecycle stage and express strong stickiness, although a highly invested account notes intention not to renew due to unmet needs, signaling an area of risk. Expert feedback consistently emphasizes solid foundational capabilities with room to improve flexibility and user experience for specialized industries.Overall Customer Sentiment: Neutral
Who reviewed JAGGAER Italy
- C-Suite 50% (5)
- Director 50% (5)
Employer names and spend open in the full report, along with the other 7 customers.
Everything 10 customers told us about JAGGAER Italy.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 8
- Jun 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Praised
- Reliable Procurement Platform
- Suitable for Key Procurement Workflows
- Supports Process Standardization and Efficiency
- Enhance Flexibility for Specialized Industries
Criticised
- Integration and User Experience Gaps
- Limited Flexibility for Industry-Specific Workflows
- Insufficient Out-of-the-Box Support for Specialized Needs
- Risk of Limited Workflow Coverage
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
Report
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