1Factory
1Factory provides cloud-based quality management and inspection software for manufacturing companies, helping them manage incoming, in-process, and final inspections, nonconformances, and supplier quality to improve yield and compliance. The platform is used by discrete manufacturers and their suppliers across industries such as aerospace, medical devices, and industrial equipment. Revenue is generated through subscription licensing and related services.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $4.5M
- Employees
- 35
- Founded
- 2012
- Headquarters
- Sunnyvale, United States of America
What 6 Arbolus experts think of 1Factory
NPS responses are predominantly 8–9 (Promoters), with consistently positive qualitative feedback, highlighting satisfaction with usability, customer support, and operational efficiency. Renewal intention is strong, particularly among Mid-to-High spenders and organizations with >1 year of use. Stickiness is supported by deep integration into core quality management and supplier workflows. The main positive themes are ease of onboarding, responsive support, and value for cost, while common negative feedback centers on reporting limitations and integration gaps with broader ERP or advanced analytics needs.Overall Customer Sentiment: Positive
Who reviewed 1Factory
- C-Suite 50% (3)
- Director 33% (2)
- Manager 17% (1)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about 1Factory.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Praised
- Operational Simplicity and Fast Onboarding
- Responsive Customer Support
- Lean Fit for Quality Teams
- Growth in Module Adoption
Criticised
- Integration Limitations
- Feature Gaps and Cost Sensitivity
- Limited Advanced Analytics
- Multi-Module Demands and Vendor Consolidation
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by 1Factory customers
Report
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