Accela
Accela provides cloud-based government software that helps state and local agencies manage permitting, licensing, code enforcement, inspections, and related civic processes, primarily for land management, public safety, and business regulation. Its platform is sold on a subscription and services basis to public-sector entities, enabling online citizen services, workflow automation, and data management. Accela also offers implementation, configuration, and support services around its SaaS solutions.
- Industry-Specific ERP
- Business Process Management
- Workflow Automation
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1999
- Headquarters
- San Ramon, United States of America
What 43 Arbolus experts think of Accela
NPS distribution skews positively, with 36% of responses at 9 or 10 and only 8% at 0-2. Renewal intent is largely positive among high spenders but exhibits uncertainty in influencer roles and at lower spend levels. Stickiness is evidenced by over 80% of responses indicating adoption for more than one year. The major sentiment drivers are sustained operational improvements and integration depth, with dissatisfaction primarily related to cost or onboarding.Overall Customer Sentiment: Positive
Who reviewed Accela
- C-Suite 61% (26)
- Director 12% (5)
- Manager 27% (12)
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Sentiment
4 Net Promoter Score, from 43 scored reviews- Promoters 14
- Passives 17
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Apr 7
- Jun 8
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 13 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 12 answers
- 50% 2 answers
- 50% 4 answers
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 2.3/10 Average score from customers not renewing
Top alternatives
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