Arbolus Intelligence

Acturis, Ltd.

acturis.com · Londonderry County Borough, United Kingdom

Acturis Ltd. provides insurance software and cloud-based platforms that support brokers, insurers, and MGAs with policy administration, quoting, underwriting, and distribution across multiple lines of business. Its SaaS solutions digitize the end-to-end insurance lifecycle, including rating, documentation, and connectivity to insurer markets. The company generates revenue primarily through subscription and usage-based fees for its software and related implementation and support services.

  • Industry-Specific ERP
  • IT Consulting & Implementation
Listed in
Revenue
$250.0M
Employees
1,200
Founded
2000
Headquarters
Londonderry County Borough, United Kingdom

What 22 Arbolus experts think of Acturis, Ltd.

NPS responses are concentrated in the 7–10 range, indicating broad customer satisfaction. Renewal intent is strong among high spenders and decision-makers, with a few individuals expressing uncertainty due to specific feature or process gaps. Stickiness is high, with most clients being in the 'More Than 1 Year' post-implementation stage, and key expert themes highlight insurance workflow enablement, integration depth, and the need for continued modernization in configuration and reporting.Overall Customer Sentiment: Positive

Who reviewed Acturis, Ltd.

Total customers 22 19 current · 3 former
Reviews growth +10 in six months
Seniority of respondents
  • C-Suite 64% (14)
  • Director 27% (6)
  • Manager 9% (2)
Executive C-Suite NPS 9 Will renew Submitted May 2025
Other Leader C-Suite NPS 7 Submitted Aug 2026
Revenue Partner Director NPS 8 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 19 customers.

Everything 22 customers told us about Acturis, Ltd..

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

31 Net Promoter Score, from 22 scored reviews
  • Promoters 9
  • Passives 11
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Feb 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 19 across 4 companies.

Praised

  • Integration with Broker Processes
  • Operational Consistency and Value
  • Insurance-Specific Workflow Depth
  • Retiring Duplicate Tooling

Criticised

  • Competitive Alternatives
  • Unfavorable Commercial Changes
  • Support Deterioration Risk
  • Procurement Scrutiny Due to Cost

What customers say

Integration with Broker Processes
“Acturis stood out for its integration with broker processes and its insurance-specific capabilities over other solutions we evaluated.”
Operational Consistency and Value
“By using Acturis to manage policy lifecycle and servicing flows, we reduced duplicate entry and improved control for our teams.”
Insurance-Specific Workflow Depth
“I see Acturis delivering real value for insurance-related workflows and policy administration tasks, helping us streamline and standardize operations.”

Renewal intent

Plan to renew 80%
  • Will renew 12
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 80% 10 answers
  • Director 75% 4 answers
  • Manager 100% 1 answer
  • 8.1/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers

Top alternatives

Most weighed by Acturis, Ltd. customers

Report

Customer Report - Sep 2026 Sep 2026 22 + 0

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