Accruent
Accruent is a software company that provides cloud-based facilities, real estate, and asset management solutions that help organizations manage physical locations, leases, maintenance, and capital assets. It serves industries such as retail, healthcare, higher education, telecom, and manufacturing, generating revenue through subscriptions and related professional services. Its platform centralizes data on buildings, equipment, and leases to improve compliance, uptime, and cost control across distributed portfolios.
- Asset Performance Management
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $300.0M
- Employees
- 1,500
- Founded
- 1995
- Headquarters
- Austin, United States of America
What 14 Arbolus experts think of Accruent
The NPS distribution skews positive: 27% Promoters (NPS 9), 55% Passive (NPS 7-8), and 18% Detractors (NPS 5-6). Renewal intent is mixed: 18% indicate Yes, 18% indicate No, and the remaining are Not Sure or not stated. Most customers are in advanced implementation stages, with 64% using Accruent for more than one year. The main themes behind uncertainty are long evaluation cycles and integration fit.Overall Customer Sentiment: Neutral
Who reviewed Accruent
- C-Suite 71% (10)
- Director 29% (4)
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Sentiment
0 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 6
- Detractors 4
Cumulative NPS by month
-2 over 5 months- Feb 9
- Mar 8
- Jun 8
- Aug 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 6 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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