ABC Fitness
ABC Fitness (also known as ABC Fitness Solutions) provides software and technology-enabled services for fitness clubs, gyms, and wellness studios, including club management, billing, member engagement, and analytics. The company serves fitness operators of all sizes, helping them manage memberships, payments, scheduling, and business performance through cloud-based platforms and integrated services. It generates revenue through recurring software subscriptions, payment processing fees, and related service contracts.
- Payment Processing
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $350.0M
- Employees
- 1,200
- Founded
- 1981
- Headquarters
- Plano, United States of America
What 8 Arbolus experts think of ABC Fitness
NPS scores for ABC Fitness range from 5 to 10, with users at large and multi-location franchises expressing high satisfaction, while smaller operators are more ambivalent. 80% of experts express clear renewal intent; the few who are unsure cite pricing and lack of customized attention to small gyms as concerns. Most users have been with ABC over a year, indicating strong stickiness, especially among high spenders. Main themes are positive around integration, reliability, and ease of use, with negatives centered on pricing and insufficient responsiveness to user feedback. Overall Customer Sentiment: Neutral
Who reviewed ABC Fitness
- C-Suite 88% (7)
- Director 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about ABC Fitness.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-25 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 4
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Nov 7
- Mar 6
- May 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -25 across 1 companies.
Praised
- Highly Effective Billing and Collections
- Ease of Use and Onboarding
- Integration with Access Control
- Scaled Pricing for Small Gyms
Criticised
- Risk of AI Disruption
- Contractual Barriers Mask Latent Churn
- Competitive Pressure from MindBody and Salesforce
- Lack of Transparency and Issue Resolution
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 80% 5 answers
- 7.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
Report
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