Zucchetti
Zucchetti is an Italian software and IT services group that provides ERP, HR and payroll, time & attendance, accounting, tax, retail, and vertical industry solutions to small, mid-market, and large enterprises. It generates revenue through software licenses and subscriptions, cloud services, and related consulting, implementation, and outsourcing services across multiple European and international markets. The company also offers complementary solutions such as access control, POS systems, and business intelligence tools to support end‑to‑end business operations.
- Mid-Market & SMB ERP
- HRIS & Core HR
- IT Consulting & Implementation
- Revenue
- $1.3B
- Employees
- 9,000
- Founded
- 1978
- Headquarters
- Lodi Vecchio, Italy
What 22 Arbolus experts think of Zucchetti
NPS scores distribution is bipolar, with 35% giving highly positive scores (NPS 9–10), 30% at moderate levels (NPS 6–8), and 15% scoring 5 or below. Renewal intent data is mixed; 25% are definite renewals, 35% report not sure, and 15% have indicated no renewal with offboarding underway. Most users have been implemented for more than a year, indicating strong stickiness among core accounts. Satisfaction is highest within Users and high spenders, while Influencers show more churn risk and uncertainty.Overall Customer Sentiment: Moderately Positive
Who reviewed Zucchetti
- C-Suite 57% (13)
- Director 14% (3)
- Manager 29% (6)
Employer names and spend open once the report publishes.
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Sentiment
-18 Net Promoter Score, from 22 scored reviews- Promoters 5
- Passives 8
- Detractors 9
Cumulative NPS by month
+1 over 6 months- Apr 6
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 28 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 27%Plan to renew, by seniority
- 38% 8 answers
- 0% 3 answers
- 8.7/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
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