Zip
Zip is a procure-to-pay software company that provides an intake-to-pay platform used by enterprises to manage purchase requests, approvals, vendor onboarding, and procurement workflows. Its cloud-based solution integrates with ERP and finance systems to give finance, procurement, and business teams visibility and control over spending. Zip generates revenue through subscription fees for its SaaS platform and related implementation services.
- Procurement & Sourcing
- Spend Management
- Workflow Automation
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2020
- Headquarters
- San Francisco, United States of America
What 45 Arbolus experts think of Zip
The NPS distribution is skewed toward promoters, with the majority of scores 7–10 and several 9–10 signals from the largest spending and most deeply adopted customers. Renewal intent is positive among high spenders and mature implementations, though some pilot or early-stage customers are less certain about long-term commitment. Stickiness is strong for organizations with over one year of adoption, associated with high satisfaction and a move toward broader orchestration use cases. Key expert themes include the strength of workflow automation, user experience, and governance value, with integration complexity and cost escalation emerging as areas of concern.Overall Customer Sentiment: Positive
Who reviewed Zip
- C-Suite 79% (36)
- Director 14% (6)
- Manager 7% (3)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about Zip.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 45 scored reviews- Promoters 19
- Passives 18
- Detractors 8
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 26 across 8 companies.
Praised
- User Experience and Adoption
- Centralized Intake and Request Transparency
- Workflow Orchestration and Governance
- AI-Driven Automation Enhancements
Criticised
- Risk of Simply Digitizing Complexity
- Integration Risks with Legacy Systems
- Renewal Cost Increases
- Implementation Dependency on Process Maturity
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 22 answers
- 75% 4 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 3.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Zip customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
For people who use Zip
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