Zig Websoftware
Zig Websoftware is a Dutch software company that develops web-based applications and platforms for the social and public housing sector, including tenant portals, customer contact solutions, and process management tools for housing corporations and related organizations. Its products help clients digitize customer interactions, streamline housing allocation and maintenance workflows, and integrate with sector-specific back-office systems. The company generates revenue through software licensing, SaaS subscriptions, and implementation and support services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2001
- Headquarters
- Gouda, Netherlands
What 8 Arbolus experts think of Zig Websoftware
Overall, discussions revealed a balanced NPS distribution, with a tendency towards positive scores, as most experts showed intent to renew their contracts. Positive remarks centered around operational consistency and value retention due to minimized errors and streamlined operations. Responses revealed commitment toward continuous collaboration with Zig, though some flagged innovation speed as a concern.Overall Customer Sentiment: Positive
Who reviewed Zig Websoftware
- C-Suite 50% (4)
- Director 12% (1)
- Manager 38% (3)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Zig Websoftware.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 8
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jan 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 15 across 2 companies.
Praised
- Operational Efficiency
- Consistency and Compliance
- Adapting to Modern Technologies
Criticised
- Slow Innovation Adoption
- Lack of Advanced Marketing Capabilities
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 67% 3 answers
- 7.3/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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