Arbolus Intelligence

YOKOY

expense-robot.com · Zürich (Kreis 7) / Hottingen, Switzerland

Yokoy provides an AI-driven spend management platform that automates expense processing, corporate card management, and invoice handling for mid-sized and large enterprises. Its software integrates with ERP and finance systems to streamline workflows, enforce policies, and provide real-time visibility into company spending. Yokoy generates revenue through subscription-based SaaS licenses and related implementation services.

  • Spend Management
  • Expense Management
  • Accounts Payable Automation
Listed in
Revenue
$35.0M
Employees
350
Founded
2019
Headquarters
Zürich (Kreis 7) / Hottingen, Switzerland

What 5 Arbolus experts think of YOKOY

NPS scores are predominantly positive, with 60% promoters (NPS 9–10), one detractor (NPS 5), and one neutral (NPS 7–8). Renewal intent is high among high spenders and new adopters, while a minority in the influencer group displayed uncertainty or negative intent. Stickiness is underpinned by operational reliability and the platform's ability to scale. Key feedback themes include workflow consolidation, reliability, and the need for more intuitive onboarding. Positive

Who reviewed YOKOY

Total customers 5 4 current · 1 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Director 20% (1)
Revenue Ops C-Suite NPS 5 Not renewing Submitted Apr 2025
Finance Leader C-Suite NPS 9 Submitted Jul 2026
Finance Leader Director NPS 8 Undecided Submitted Jun 2024

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about YOKOY.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 2
  • Passives 2
  • Detractors 1

Cumulative NPS by month

+0 over 5 months
  • Jun 8
  • Feb 8
  • Apr 7
  • Jun 8
  • Jul 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.

Praised

  • Reliable Workflow Consolidation
  • Efficient and Scalable for Growth
  • Responsive Support
  • Easier, Faster Onboarding

Criticised

  • Onboarding Intuitiveness
  • Additional System Overhead
  • Multi-Entity and Currency Limitations
  • Competitor Feature Leap

What customers say

Reliable Workflow Consolidation
“I rely on YOKOY because it lets us manage expenses, invoices, and card spend in one place, reducing manual workflow and increasing our confidence in the data.”
Efficient and Scalable for Growth
“YOKOY has held up well as our needs have evolved and grown, which has not been the case for all tools we have tried.”
Responsive Support
“Support has been responsive whenever I needed help, even if the onboarding was not always intuitive at first.”

Renewal intent

Plan to renew 50%
  • Will renew 2
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Report

Customer Report - Jul 2026 Jul 2026 5 + 0

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