Xactware
Xactware develops software, data, and analytics solutions for the property insurance, remodeling, and restoration industries, providing tools for estimating repair costs, managing claims, and analyzing property risk for insurers, contractors, and government entities. Its products are sold primarily on a subscription and usage-fee basis, often integrated into carrier workflows and third‑party platforms. The company also licenses property data and analytics services to support underwriting, pricing, and catastrophe response.
- Insurance Software
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $450.0M
- Employees
- 1,800
- Founded
- 1986
- Headquarters
- Lehighton, United States of America
What 10 Arbolus experts think of Xactware
NPS scores are strong, with multiple 10s and 9s and only one neutral (7), indicating robust advocacy. Renewal intent details are very limited, but the one disclosed response is positive and from a high-value customer. Stickiness is extremely high with nearly all respondents indicating usage for over one year. The positive sentiment is reinforced by the presence of both high-value and typical users.Overall Customer Sentiment: Positive
Who reviewed Xactware
- C-Suite 50% (5)
- Director 30% (3)
- Manager 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
70 Net Promoter Score, from 10 scored reviews- Promoters 7
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 5 months- Mar 10
- Apr 10
- Jun 9
- Jul 10
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 58 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
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