MRO
MRO is a healthcare information management company that provides technology-enabled services for the secure disclosure, exchange, and management of medical records and protected health information for hospitals, health systems, and physician practices. It offers release-of-information outsourcing, audit and compliance support, and related workflow solutions that help providers meet regulatory requirements and respond to payer, legal, and patient requests. The company generates revenue through service contracts and per-transaction fees for handling and delivering medical record requests and related compliance services.
- Electronic Health Records
- IT Consulting & Implementation
- Revenue
- $180.0M
- Employees
- 900
- Founded
- 2002
- Headquarters
- Norristown, United States of America
What 7 Arbolus experts think of MRO
NPS scores range from 2 (detractors) to 10 (promoters), with no single grouping dominating the distribution. 29% of responses reflect high positive sentiment (NPS ≥8), while 29% are neutral to mildly negative (NPS 2–5). Renewal intent is mixed: 29% indicate intent to renew, while the remainder are unsure. Stickiness reflects a broad mix, with customer tenures evenly split between less than 1 year and more than 1 year, plus a minority in pilot stage. Themes include variable customer satisfaction, with stronger renewal among high spend, long-tenured customers.Overall Customer Sentiment: Neutral
Who reviewed MRO
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 3
- Detractors 3
Cumulative NPS by month
+0 over 3 months- Dec 6
- Jan 6
- Feb 6
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -3 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 40% 5 answers
- 0% 1 answer
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 5.2/10 Average score from undecided customers
Top alternatives
Most weighed by MRO customers
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use MRO
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