Glean
Glean is an AI-powered enterprise search and knowledge discovery platform that connects to a company’s internal tools and content systems to provide unified, context-aware search and answers for employees. It serves mid-market and large enterprises across industries, monetizing through SaaS subscriptions for its search, knowledge management, and generative AI assistant capabilities.
- Knowledge Management & Collaboration
- Document & Vision AI
- Generative AI Platforms
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2019
- Headquarters
- Mountain View, United States of America
What 144 Arbolus experts think of Glean
NPS scores show the majority of customers rate Glean very positively (large concentration between 8–10), with only isolated detractor scores. Renewal intent is high, especially among large enterprise customers. Most users have been using Glean for more than one year, indicating stickiness and deepening adoption. Key feedback themes are high integration value, significant productivity improvements, but with some comments about the need for better customization, scalability, and faster search relevance tuning. Overall Customer Sentiment: Positive
Who reviewed Glean
- C-Suite 60% (86)
- Director 25% (36)
- Manager 15% (22)
Employer names and spend open in the full report, along with the other 141 customers.
Everything 144 customers told us about Glean.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
43 Net Promoter Score, from 144 scored reviews- Promoters 78
- Passives 50
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 9
- Jul 9
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 35 across 13 companies.
Praised
- Expand Use Cases with APIs and Agentic Workflows
- Broader Proactive Analytics
- Enhance Multilingual and Regional Deployment
- Permission-Aware and Secure
Criticised
- Search Relevance and Accuracy
- Multilingual and Content Quality Issues
- Customization and Scalability Gaps
- Competitive Ecosystem-Native AI
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 58% 36 answers
- 75% 12 answers
- 50% 6 answers
- 75% 4 answers
- 8.7/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Glean customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
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