Arbolus Intelligence

Google (Gemini)

gemini.google · Mountain View, United States of America

Google Gemini is an artificial intelligence platform developed by Google that provides large language models and related AI capabilities for developers and enterprises via APIs and cloud services, enabling text generation, code assistance, and multimodal applications. It is part of Google’s broader cloud and consumer product ecosystem and generates revenue primarily through usage-based pricing on Google Cloud and integration into paid Google services.

  • Generative AI Platforms
  • MLOps & ML Platforms
Listed in
Revenue
$800.0M
Employees
2,000
Founded
2023
Headquarters
Mountain View, United States of America

What 39 Arbolus experts think of Google (Gemini)

NPS scores are predominantly high, with the majority between 7 and 10 and several perfect scores. Renewal intent is positive among spenders, especially among influencers. Customers demonstrate high stickiness, with many having used Gemini for over a year. Expert feedback praises ease of use, integration with Google products, affordability, and productivity. Reliability and context handling are recurring concerns, particularly for high-stakes or complex tasks. Overall Customer Sentiment: Positive

Who reviewed Google (Gemini)

Total customers 39 39 current · 0 former
Reviews growth +39 in six months
Seniority of respondents
  • C-Suite 33% (13)
  • Director 12% (5)
  • Manager 55% (21)
Founder Not specified NPS 6 Submitted Sep 2026
Founder Manager NPS 9 Submitted Jul 2026
Engineering Engineer Not specified NPS 7 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 36 customers.

Everything 39 customers told us about Google (Gemini).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

55 Net Promoter Score, from 38 scored reviews
  • Promoters 25
  • Passives 9
  • Detractors 4

Cumulative NPS by month

+0 over 4 months
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 52 across 4 companies.

Praised

  • Deeper Workspace Integration
  • Quality and Coverage Expansion
  • Differentiated Learning Workflows
  • Seamless Google Workspace Integration

Criticised

  • Not Primary for Advanced Workflows
  • Reliability and Context Retention
  • Output Accuracy
  • Model Quality Competition

What customers say

Seamless Google Workspace Integration
“I rely on Gemini mainly because it's already woven into my Google Workspace, offering seamless access for daily writing and research.”
Productivity Gains for Everyday Tasks
“Gemini saves me time and helps me become more productive, especially by helping me brainstorm, write, and organize tasks efficiently.”
Affordability and Accessibility
“Gemini is very affordable, easy to use, and reliable, making it accessible for anyone who needs it for workflow efficiency.”

Renewal intent

Plan to renew 100%
  • Will renew 5
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • Director 100% 2 answers
  • Not specified 100% 1 answer
  • 9.8/10 Average score from customers who will renew

Top alternatives

Most weighed by Google (Gemini) customers

Report

Customer Report - Oct 2026 Oct 2026 39 + 18

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