Coveo
Coveo is an enterprise software company that provides AI-powered search, recommendations, and personalization solutions that unify content and data across websites, e-commerce, service, and workplace applications. Its platform integrates with systems like Salesforce, ServiceNow, and Adobe to deliver relevant results and insights that improve customer self-service, digital commerce conversion, and employee productivity. The company generates revenue through subscriptions to its cloud-based SaaS platform and related professional services for mid-market and large enterprises across multiple industries.
- Search & Knowledge Management
- Product Analytics & Feedback
- Business Intelligence & Dashboards
- Revenue
- $120.0M
- Employees
- 850
- Founded
- 2005
- Headquarters
- Canada
What 16 Arbolus experts think of Coveo
NPS scores range from 4 to 10, with most clustered between 7 and 9, indicating generally positive sentiment. Renewal intent is mixed: 44% Yes, 44% Not Sure, and a small percentage in OffBoarding. Stickiness is strong, with most customers in MoreThan1Year implementation stages, and high spenders occupying long-term stages. Key themes include long-term adoption, moderate NPS, and renewal uncertainty among some high spend accounts.Overall Customer Sentiment: Neutral to Positive
Who reviewed Coveo
- C-Suite 62% (10)
- Director 31% (5)
- Manager 6% (1)
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Sentiment
18 Net Promoter Score, from 16 scored reviews- Promoters 4
- Passives 11
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 8
- Sep 8
- Jan 8
- Mar 8
- Apr 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 29 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 50% 4 answers
- 8.2/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
Top alternatives
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