Aisera
Aisera is an AI-powered service management and customer experience platform that uses generative AI and automation to resolve IT, HR, customer service, and operations requests across channels. The company sells its SaaS platform to enterprises and service providers, integrating with existing ITSM, CRM, and collaboration tools to reduce ticket volume and improve self-service. Revenue is generated through subscription licensing and related professional services.
- Conversational AI & Chatbots
- Customer Support & Help Desk
- IT Consulting & Implementation
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2017
- Headquarters
- Santa Clara, United States of America
What 6 Arbolus experts think of Aisera
NPS scores center in the neutral range (6–8) for all respondents, with a single slightly higher response. Only 40% report clear renewal intent, while 40% are unsure and 20% say no. Early or pilot-phase customers dominate, with most being under 1 year in implementation. Key themes are uncertainty about value realization and varying satisfaction independent of spend level.Neutral
Who reviewed Aisera
- C-Suite 60% (4)
- Manager 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
-60 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 2
- Detractors 3
Cumulative NPS by month
+1 over 3 months- May 6
- Feb 6
- Mar 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 50% 2 answers
- 0% 1 answer
- 6.5/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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