Arbolus Intelligence

Alliants

alliants.com · Southampton, United Kingdom

Alliants is a technology consultancy and software provider that builds and implements digital guest experience and customer engagement solutions, primarily for global hospitality, travel, and luxury brands. It offers products such as guest messaging, concierge, and experience platforms alongside custom development and integration services, generating revenue through software licensing, subscriptions, and professional services. The company also provides data and analytics capabilities to help clients optimize operations and service delivery.

  • IT Consulting & Implementation
  • Customer Support & Help Desk
  • Digital & Marketing Agency Services
Listed in
Revenue
$18.0M
Employees
120
Founded
2009
Headquarters
Southampton, United Kingdom

What 17 Arbolus experts think of Alliants

NPS distribution is skewed positive: 50% Promoters (NPS 9-10), 43% Passives (NPS 7-8), and 7% Detractors (NPS 6 or below). Renewal intent is positive among high spenders, with others cautious due to integration and AI maturity gaps. Stickiness is high, with most customers live >1 year. Expert feedback highlights strong guest engagement, operational efficiency, and unified communications, offset by integration challenges, evolving AI features, and manual workflow friction. Overall Customer Sentiment: Positive

Who reviewed Alliants

Total customers 17 15 current · 2 former
Reviews growth +17 in six months
Seniority of respondents
  • C-Suite 71% (12)
  • Director 29% (5)
Security Leader C-Suite NPS 8 Submitted Jun 2026
Operations Leader Director NPS 8 Will renew Submitted May 2026
Operations Leader C-Suite NPS 10 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 14 customers.

Everything 17 customers told us about Alliants.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

29 Net Promoter Score, from 17 scored reviews
  • Promoters 7
  • Passives 8
  • Detractors 2

Cumulative NPS by month

+1 over 4 months
  • May 7
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -28 across 2 companies.

Praised

  • Automation and Deeper Integration
  • Enterprise Scalability and Broader Rollout
  • Expand AI-Driven Personalization
  • Comprehensive Guest Communication

Criticised

  • AI and Reporting Limitations
  • Overly Comprehensive for Smaller Hotels
  • Integration and Project Delivery Gaps
  • Competitive AI-driven Platforms

What customers say

Comprehensive Guest Communication
“I value Alliants for helping my team manage guest communication and service requests efficiently, especially when personalized rapid attention is needed by guests.”
Support for Personalized Service
“The main reason we used Alliants was to create a connected guest journey and give teams a better way to communicate across the stay, ensuring personalized experiences.”
Seamless Digital Guest Journey
“Alliants has been a key driver in reducing workload for our operational team, enabling a digital guest journey and improving guest access to our facilities via the app.”

Renewal intent

Plan to renew 33%
  • Will renew 3
  • Undecided 6
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 25% 8 answers
  • Director 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7.2/10 Average score from undecided customers

Top alternatives

Most weighed by Alliants customers

Report

Customer Report - Sep 2026 Sep 2026 17 + 0

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