BUSINESSNEXT
BUSINESSNEXT is a customer experience and digital banking platform provider that offers CRM, loan origination, collections, and omnichannel engagement solutions primarily for banks, insurers, and financial institutions. Its software helps clients digitize customer journeys, automate front- and mid-office processes, and manage sales and service operations across channels. The company generates revenue through licensing and subscriptions to its platforms, along with implementation and support services.
- Customer Support & Help Desk
- Sales CRM
- Workflow Automation
- Revenue
- $65.0M
- Employees
- 900
- Founded
- 2001
- Headquarters
- Noida, India
What 17 Arbolus experts think of BUSINESSNEXT
NPS scores are highly positive, with 40% of entries giving a score of 10 and 80% above 8. All respondents with renewal data (six 'Yes', two 'Not Sure') are positive or undecided; none signal churn. A majority of clients are in the MoreThan1Year adoption stage, with deep platform integration. Key themes include platform stability, implementation success for large-scale projects, and strong multi-country support. Overall Customer Sentiment: Positive
Who reviewed BUSINESSNEXT
- C-Suite 62% (11)
- Director 38% (6)
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Sentiment
52 Net Promoter Score, from 17 scored reviews- Promoters 11
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jul 9
- Jan 9
- Feb 9
- May 9
- Jun 9
- Jul 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 82%Plan to renew, by seniority
- 86% 7 answers
- 75% 4 answers
- 9.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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