CALABRIO
Calabrio is a software company that provides cloud-based workforce engagement management solutions for contact centers, including workforce management, quality management, analytics, and omnichannel recording. Its platform helps enterprises forecast and schedule agents, monitor interactions, and analyze customer behavior to improve service, efficiency, and employee engagement. Calabrio generates revenue through subscriptions and licenses to its SaaS products and related professional services for mid-sized and large organizations across industries.
- Contact Center Software
- Customer Support & Help Desk
- Workforce Management & Scheduling
- Revenue
- $150.0M
- Employees
- 750
- Founded
- 2007
- Headquarters
- Minneapolis, United States of America
What 9 Arbolus experts think of CALABRIO
NPS scores are generally positive, with three experts rating 8–10 indicating promoter status and three others rating 5–7 suggesting passives. Overall NPS distribution skews toward positive adoption but features a substantial passive segment. Renewal intent is not consistently captured but, where provided, all high spenders report being 'Not Sure' about renewing, highlighting potential retention risk. Implementation is mature for most (with over 70% at 'MoreThan1Year'), showing deep solution embedding. Key quantitative themes are strong adoption, favorable but not exceptional NPS, and renewal hesitation among influencers.Overall Customer Sentiment: Neutral
Who reviewed CALABRIO
- C-Suite 75% (7)
- Director 12% (1)
- Manager 12% (1)
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Oct 7
- Mar 6
- Jun 6
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 7.3/10 Average score from undecided customers
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