CallMiner
CallMiner provides AI-powered speech and interaction analytics software that captures and analyzes customer conversations across phone, chat, email, and other channels to help enterprises improve customer experience, compliance, and operational performance. Its cloud platform is sold primarily to contact centers and customer-facing organizations on a subscription basis. The company generates revenue through SaaS licenses, related services, and support.
- Customer Support & Help Desk
- Speech & Conversational AI Infrastructure
- Business Intelligence & Dashboards
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2002
- Headquarters
- Waltham, United States of America
What 9 Arbolus experts think of CallMiner
NPS scores are distributed as follows: two respondents provided a score of 9, one respondent a score of 8, one respondent a score of 7, and one respondent a score of 4. Renewal intent is split: three customers expressed clear intent to renew, one is not sure, and one indicated no intent to renew. Implementation stages vary, with most customers (67%) in 'LessThan1Year' or 'MoreThan1Year', and one pilot customer. Key themes include high satisfaction among high spenders and positive renewal trends for newer deployments, with some risk evident among long-term or lower spend customers.Overall Customer Sentiment: Positive
Who reviewed CallMiner
- C-Suite 89% (8)
- Director 11% (1)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 5 months- May 9
- Jul 8
- Jan 8
- May 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 33 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 71% 7 answers
- 8.6/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
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