Sierra
Sierra is an AI software company that builds conversational agents for customer support and operations, using large language models to automate complex, multi-step workflows for enterprises. Its platform integrates with existing systems and data sources so businesses can deploy AI agents that handle inquiries, resolve issues, and take actions across channels. Sierra generates revenue through SaaS subscriptions and enterprise contracts for its AI agent platform and related services.
- Conversational AI & Chatbots
- Customer Support & Help Desk
- Workflow Automation
- Revenue
- $8.0M
- Employees
- 65
- Founded
- 2023
- Headquarters
- Palo Alto, United States of America
What 100 Arbolus experts think of Sierra
NPS distribution is strongly positive: 65% Promoters (score 9–10), 25% Passives (7–8), and 10% Detractors (≤6). Renewal intent in high spend/enterprise segments exceeds 80%. Implementation stages cluster around MoreThan1Year (56%) with smaller segments in Pilot (18%) and LessThan1Year (16%). Experts highlight efficiency, scalability, and integration as top strengths while requesting improved reporting and more transparent self-service configuration. Some concerns about pricing and integration for legacy systems persist.Overall Customer Sentiment: Positive
Who reviewed Sierra
- C-Suite 77% (77)
- Director 18% (18)
- Manager 5% (5)
Employer names and spend open in the full report, along with the other 97 customers.
Everything 100 customers told us about Sierra.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
33 Net Promoter Score, from 100 scored reviews- Promoters 47
- Passives 39
- Detractors 14
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 26 across 13 companies.
Praised
- Enterprise-Grade Integration
- Scalable, Multi-Channel Automation
- Outcome-Focused Architecture
- Deeper Integration and Automation
Criticised
- Integration and Support Erosion
- Translation Technology Gap
- Competitor Feature Advances
- Integration Friction
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 52% 48 answers
- 67% 12 answers
- 67% 3 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Sierra customers
Report
More in Workplace & Productivity and Customer Support
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