SuperStaff
SuperStaff is a business process outsourcing provider that delivers customer support, back-office processing, and recruitment process outsourcing services for clients in sectors such as e‑commerce, technology, and professional services. It operates on a nearshore and offshore delivery model with teams in the United States and the Philippines, generating revenue through long-term outsourced service contracts and dedicated staffing engagements.
- IT Staffing & Talent Services
- Customer Support & Help Desk
- Revenue
- $35.0M
- Employees
- 1,200
- Founded
- 2009
- Headquarters
- Philadelphia, United States of America
What 8 Arbolus experts think of SuperStaff
NPS scores indicate generally favorable sentiment, with 71% of respondents rating 8 or 9. Only one respondent gave a notably low NPS (3), and two expressed medium satisfaction (6, 8). Renewal intent is mixed: some high spenders show positive intent, while others are unsure or negative. Stickiness is reflected in the fact that 57% are in implementations over a year, suggesting deep integration in user operations, though pilot and recent adoption also exists. Overall customer sentiment is shaped by strong user satisfaction but moderated by signs of renewal risk.Overall Customer Sentiment: Positive
Who reviewed SuperStaff
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 3
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
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