Talkdesk
Talkdesk is a cloud-based contact center software provider that offers an AI-powered platform for inbound and outbound customer service, sales, and support operations. It serves enterprises and mid-market businesses across industries by providing omnichannel routing, workforce engagement, analytics, and integrations with CRM and business applications, sold primarily via SaaS subscriptions. The company generates revenue through recurring licenses, usage-based fees, and related professional services.
- Contact Center Software
- Customer Support & Help Desk
- Conversational AI & Chatbots
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 2011
- Headquarters
- San Francisco, United States of America
What 32 Arbolus experts think of Talkdesk
NPS scores are concentrated in the 7–10 range (55%), with 15% providing very high NPS of 10 and notable detractors at 5 or below (20%). Renewal intent is positive among high spend and leadership roles; however, uncertainty or negative renewal signals are visible among mid-and lower-budget users. The majority are in mature implementation stages, often after more than one year with the platform. Key themes include reliable omnichannel support, improved efficiency, better analytics, but concerns on cost, integration complexity, and AI quality. Overall Customer Sentiment: Neutral to Positive
Who reviewed Talkdesk
- C-Suite 63% (20)
- Director 30% (10)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 29 customers.
Everything 32 customers told us about Talkdesk.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-6 Net Promoter Score, from 32 scored reviews- Promoters 8
- Passives 14
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 20 across 7 companies.
Praised
- Operational Insight Expansion
- Workflow Automation Growth
- AI Resolving Routine Interactions
- Omnichannel and Integration Strength
Criticised
- Switching Due to AI/Integration Gaps
- Platform Lock-In Risk
- Cost-to-Value Dynamics
- Integration and Fragmentation Risk
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 12 answers
- 60% 5 answers
- 100% 2 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Talkdesk customers
Report
More in Data & Analytics and Customer Support
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