TeleVox Healthcare
TeleVox Healthcare is a patient engagement and communication technology company that provides automated outreach, reminders, and digital messaging solutions for healthcare providers and health systems. Its platform helps organizations improve appointment adherence, care coordination, and patient satisfaction through voice, text, email, and digital engagement tools. TeleVox generates revenue by licensing its software and communication services to hospitals, clinics, and other healthcare organizations, often on a subscription and usage-based model.
- Customer Support & Help Desk
- Communications & Meetings
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 1992
- Headquarters
- Birmingham, United States of America
What 6 Arbolus experts think of TeleVox Healthcare
NPS scores are clustered between 7 and 9, indicating a generally positive sentiment among surveyed customers. 50% of respondents indicate intent to renew, 33% are unsure, and only 17% indicated clear support for renewal. The majority of customers are in the MoreThan1Year implementation phase, implying substantial platform stickiness. Key sentiment themes from the quantitative data include satisfaction with long-term deployments among high spenders, and indecision or hesitancy correlated with pilot-phase customers.Overall Customer Sentiment: Positive
Who reviewed TeleVox Healthcare
- C-Suite 33% (2)
- Director 67% (4)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 5
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 50% 4 answers
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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