TOPdesk
TOPdesk is a software company that provides IT service management and enterprise service management solutions to organizations in sectors such as education, government, and mid-market enterprises. Its cloud-based platform helps teams manage incidents, requests, assets, and workflows across IT, facilities, and HR service desks. The company generates revenue through subscriptions and related implementation and support services.
- IT Consulting & Implementation
- Workflow Automation
- Revenue
- $120.0M
- Employees
- 1,000
- Founded
- 1993
- Headquarters
- Delft, Netherlands
What 11 Arbolus experts think of TOPdesk
NPS responses for TOPdesk range from 5 to 8, with the average leaning toward neutral to moderately positive sentiment. No extreme promoters or detractors are present in the dataset. Renewal intent data is mixed: most respondents are either unsure or not renewing, but several report long-term use (>1 year). Offboarding appears where NPS is closer to neutral (7). Overall, customer stickiness remains strong, with the vast majority indicating use for more than a year.Overall Customer Sentiment: Neutral
Who reviewed TOPdesk
- C-Suite 70% (8)
- Manager 30% (3)
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Sentiment
-36 Net Promoter Score, from 11 scored reviews- Promoters 0
- Passives 7
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 22 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 25% 4 answers
- 5/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by TOPdesk customers
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use TOPdesk
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