Wellframe
Wellframe provides a digital health management platform that connects health plan members with care teams through a mobile app and clinician dashboard, enabling continuous care management, care coordination, and member engagement. The company primarily serves health insurers and healthcare organizations, generating revenue through enterprise software and service contracts. Its solutions focus on improving clinical outcomes, member experience, and operational efficiency for payers and at-risk providers.
- Patient Engagement & Telehealth
- Electronic Health Records
- Revenue
- $45.0M
- Employees
- 230
- Founded
- 2012
- Headquarters
- Boston, United States of America
What 13 Arbolus experts think of Wellframe
NPS scores in the sample range from 4 to 10, with a clustering of promoters (≥9) among high spenders and those beyond a year of implementation. 38% of responses display strong renewal intent, while 46% remain unsure, driven mostly by pilot and low-spend users. Stickiness is highest (>80%) in customers with more than 1 year of usage or advanced stages. Overall Customer Sentiment: Positive
Who reviewed Wellframe
- C-Suite 62% (8)
- Director 31% (4)
- Manager 8% (1)
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Sentiment
15 Net Promoter Score, from 13 scored reviews- Promoters 6
- Passives 3
- Detractors 4
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 14% 7 answers
- 100% 3 answers
- 9.5/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
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