Yellow AI
Yellow AI is a conversational AI platform that helps enterprises automate customer support and employee interactions across channels such as chat, voice, and messaging. Its cloud-based software combines large language models with workflow automation to build and manage chatbots and voicebots that integrate with existing systems like CRM and ticketing tools. The company generates revenue through subscriptions and usage-based fees for its SaaS platform and related implementation services.
- Conversational AI & Chatbots
- Customer Support & Help Desk
- Contact Center Software
- Revenue
- $45.0M
- Employees
- 650
- Founded
- 2016
- Headquarters
- Palo Alto, United States of America
What 8 Arbolus experts think of Yellow AI
NPS distribution is strongly positive, with 71% of scores at 9-10 and only 14% below 8. Renewal intent is positive among high spenders and seasoned customers, but 28% either indicate no intent to renew or are unsure, especially in the one year old. Key quantitative themes include satisfaction with value among large customers and churn risk among pilots and mid-tier spenders.Overall Customer Sentiment: Positive
Who reviewed Yellow AI
- C-Suite 100% (8)
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Sentiment
50 Net Promoter Score, from 8 scored reviews- Promoters 5
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 3 months- May 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 6 answers
- 9.5/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
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