3CX
3CX is a software company that develops an IP PBX and unified communications platform that runs on Windows, Linux, and the cloud, enabling businesses to manage voice, video, chat, and contact center communications. Its product is sold primarily through channel partners and resellers to SMB and mid-market customers globally on a subscription and licensing basis. The platform integrates with SIP trunks, CRMs, and collaboration tools to replace or augment traditional phone systems.
- Communications & Meetings
- Contact Center Software
- IT Consulting & Implementation
- Revenue
- $60.0M
- Employees
- 350
- Founded
- 2005
- Headquarters
- Hamilton, Bermuda
What 13 Arbolus experts think of 3CX
NPS distribution shows a mean of 8, with Influencer roles rating higher after more than 1 year of use and Users generally clustered around 6–8. Renewal intent is clearly positive among high-spend and long-term customers, while recent adopters indicate more uncertainty. Most customers are in the 'More Than 1 Year' implementation stage, correlating with strong stickiness and elevated NPS. Key trends include positive sentiment associated with greater product maturity and platform stability.Overall Customer Sentiment: Positive
Who reviewed 3CX
- C-Suite 58% (8)
- Director 17% (2)
- Manager 25% (3)
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Sentiment
0 Net Promoter Score, from 13 scored reviews- Promoters 3
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 15 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 100% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by 3CX customers
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
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