Ada Inc
Ada Inc. provides an AI-powered customer service automation platform that enables businesses to build and manage chat- and messaging-based virtual agents for customer support and sales. Its no-code platform integrates with common CX and CRM systems to deflect routine inquiries, automate workflows, and escalate complex issues to human agents. The company serves mid-market and enterprise customers across industries on a subscription SaaS model.
- Conversational AI & Chatbots
- Customer Support & Help Desk
- Customer Success Software
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2016
- Headquarters
- Toronto, Canada
What 46 Arbolus experts think of Ada Inc
46 customers have reviewed Ada Inc so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Ada Inc
- C-Suite 72% (33)
- Director 17% (8)
- Manager 11% (5)
Employer names and spend open once the report publishes.
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Sentiment
17 Net Promoter Score, from 46 scored reviews- Promoters 16
- Passives 22
- Detractors 8
Cumulative NPS by month
-1 over 5 months- May 9
- Jun 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 24 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 18 answers
- 40% 5 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
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