ALICE by Actabl
ALICE by Actabl is a hotel operations and guest services software platform that helps hospitality properties manage housekeeping, maintenance, guest requests, and internal communication in a single system. The solution is used by hotels and hotel groups to coordinate staff workflows, track tasks, and improve service delivery, sold on a subscription basis. It is part of Actabl’s broader suite of hotel operations and business intelligence tools for the hospitality industry.
- Project & Work Management
- Customer Support & Help Desk
- Workflow Automation
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2013
- Headquarters
- New York City, United States of America
What 6 Arbolus experts think of ALICE by Actabl
NPS distribution is skewed positive, with four scores of 9-10 from both users and influencers and a single significant detractor (NPS 3) from a newer user. Renewal intent among spenders is largely positive or undecided, with no explicit churn signal but one indicating uncertainty. Stickiness is high: 5 out of 6 respondents report more than 1 year of use. Positive themes are associated with operational maturity, while negative sentiment is isolated to early implementation.Overall Customer Sentiment: Positive
Who reviewed ALICE by Actabl
- C-Suite 100% (6)
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Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 5
- Passives 0
- Detractors 1
Cumulative NPS by month
-2 over 3 months- May 10
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 42 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
Top alternatives
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