Augment
Augment is a technology company that provides an AI-powered customer service copilot that integrates with existing help desk and CRM systems to assist support agents with real-time suggestions, knowledge surfacing, and automated responses. Its platform is used by customer support and success teams at enterprises and high-growth companies to improve response quality and reduce handling time. Augment generates revenue through subscription-based SaaS licensing and related services.
- Customer Support & Help Desk
- Conversational AI & Chatbots
- Knowledge Management & Collaboration
- Revenue
- $9.0M
- Employees
- 55
- Founded
- 2017
- Headquarters
- New York City, United States of America
What 10 Arbolus experts think of Augment
NPS scores range from 1 to 9, with an average in the moderate zone; the lowest (1) corresponds to a high spender in the offboarding stage. Renewal intent is overwhelmingly uncertain (70% Not Sure or No). Most customers are still within the first year of implementation or at the pilot stage (60%), indicating that final user sentiment may solidify as deployment matures. Key themes are renewal hesitancy, spend concentration among Influencers, and a predominance of early-stage implementations.Overall Customer Sentiment: Neutral
Who reviewed Augment
- C-Suite 60% (6)
- Director 20% (2)
- Manager 20% (2)
Employer names and spend open once the report publishes.
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Sentiment
-10 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 5
- Detractors 3
Cumulative NPS by month
+6 over 5 months- Nov 1
- Dec 5
- Dec 6
- Jul 6
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -10 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 0% 5 answers
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
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