Aiello
Aiello is a Taiwan-based AI company that develops voice-driven solutions for hospitality and enterprises, including an in-room smart assistant for hotels and speech analytics tools for call centers. Its products use natural language processing to automate guest services, capture customer insights, and improve operational efficiency. The company generates revenue through SaaS subscriptions and hardware-plus-software deployments for hotel chains and corporate clients.
- Conversational AI & Chatbots
- Customer Support & Help Desk
- Product Analytics & Feedback
- Revenue
- $4.0M
- Employees
- 70
- Founded
- 2019
- Headquarters
- Taipei, Taiwan
What 6 Arbolus experts think of Aiello
NPS scores are concentrated at 6 (33%) and 8 (67%). Renewal intent is mixed: 33% Yes, 17% No, 17% Not Sure, and several did not specify. Stickiness/Implementation stage shows 33% more than 1 year, 33% less than 1 year, 17% pilot, and 17% not sure. Positive sentiment centers on steady NPS scores and sustained adoption over a year; caution is present among high spenders regarding renewal.Overall Customer Sentiment: Neutral
Who reviewed Aiello
- C-Suite 100% (6)
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Sentiment
-33 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 4
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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