Aaru
Aaru is a hospitality technology company that provides a mobile-first platform for hotel guests to access information, services, and communication with hotel staff through their own devices, helping hotels improve guest engagement and operational efficiency. The company generates revenue by licensing its software and related services to hotels and hospitality operators.
- Customer Support & Help Desk
- Workflow Automation
- Revenue
- $1.5M
- Employees
- 15
- Founded
- 2019
- Headquarters
- San Francisco, India
What 9 Arbolus experts think of Aaru
NPS scores are skewed high, with 40% of responses at 9 or above and only one low score. Renewal intent is strongly positive among high spenders and those beyond the first year of implementation. Stickiness is high, with 60% of respondents in post-pilot, multi-year stages. The overall theme is a high level of satisfaction and renewability among committed, higher-spend customers.Overall Customer Sentiment: Positive
Who reviewed Aaru
- C-Suite 78% (7)
- Director 11% (1)
- Manager 11% (1)
Employer names and spend open once the report publishes.
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Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 4
- Detractors 1
Cumulative NPS by month
-2 over 3 months- Jun 10
- Aug 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 5 answers
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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