Yellow.ai Inc.
Yellow.ai is a conversational AI platform that helps enterprises automate customer support, marketing, and employee workflows through AI-powered chatbots and voicebots across channels such as web, mobile, and messaging apps. The company sells its software on a subscription basis, often with usage-based pricing and implementation services, to mid-market and large organizations globally. Its platform combines natural language processing, workflow automation, and integrations with CRM, contact center, and back-office systems.
- Conversational AI & Chatbots
- Customer Support & Help Desk
- Workflow Automation
- Revenue
- $65.0M
- Employees
- 900
- Founded
- 2016
- Headquarters
- Bengaluru, India
What 57 Arbolus experts think of Yellow.ai Inc.
NPS scores are strongly positive, with a median above 8 and outliers at both ends. Approximately 40% of users gave an NPS of 9 or 10, while just 10% reported scores below 6. Renewal intent data is mixed: about 40% report confirmed or likely renewal, while 30% are unsure and 15% state they will not renew. Stickiness is high, as over 50% report using Yellow.ai for more than one year and only a small percentage are in pilot or offboarding. The most consistent sentiment driver is perceived long-term value and reliability of the solution.Overall Customer Sentiment: Positive
Who reviewed Yellow.ai Inc.
- C-Suite 70% (40)
- Director 27% (15)
- Manager 4% (2)
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Sentiment
15 Net Promoter Score, from 57 scored reviews- Promoters 22
- Passives 22
- Detractors 13
Cumulative NPS by month
+0 over 3 months- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 27 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 33% 21 answers
- 67% 6 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7.2/10 Average score from customers not renewing
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