TrustYou
TrustYou provides a guest feedback and reputation management platform for hotels and hospitality businesses, aggregating reviews and surveys from multiple channels to help improve guest experience and drive bookings. Its software analyzes and visualizes feedback data, enabling hotels, chains, and travel partners to monitor performance, respond to reviews, and optimize operations. Revenue comes from subscription-based SaaS licenses and related services sold primarily to hospitality enterprises and partners such as OTAs and travel platforms.
- Customer Support & Help Desk
- Product Analytics & Feedback
- Revenue
- $15.0M
- Employees
- 140
- Founded
- 2008
- Headquarters
- Munich, Germany
What 6 Arbolus experts think of TrustYou
NPS is strongly favorable, with 4 out of 6 experts rating 9 or 10, indicating high satisfaction levels. The Operations/Executive users report the strongest satisfaction (NPS 9-10), while the only Influencer responded with both a lower NPS (7) and a negative renewal intent. 83% of users have used TrustYou for more than one year, highlighting solution stickiness, while recent adopters also express positive sentiment (NPS 8). Key themes are high satisfaction among user roles, long-term engagements, and isolated caution among commercial influencers.Overall Customer Sentiment: Positive
Who reviewed TrustYou
- C-Suite 60% (4)
- Director 20% (1)
- Manager 20% (1)
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Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 2
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 7/10 Average score from customers not renewing
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