Voicescape
Voicescape is a UK-based software company that provides communication and engagement platforms for social housing providers and local authorities, using data-driven outbound messaging, automation, and analytics to improve rent collection, arrears management, and resident engagement. Its solutions integrate with housing management and CRM systems to automate tenant communications across voice, SMS, and digital channels. The company generates revenue through software licensing and related implementation and support services.
- Customer Support & Help Desk
- Workflow Automation
- IT Consulting & Implementation
- Revenue
- $9.0M
- Employees
- 70
- Founded
- 1998
- Headquarters
- Manchester, United Kingdom
What 13 Arbolus experts think of Voicescape
The NPS scores for Voicescape are strong, with the majority of users scoring 8–10 and only isolated scores below 7. Renewal intent is largely positive among experienced users, with some uncertainty among newer adopters. Clients in the MoreThan1Year implementation stage report higher satisfaction and greater propensity to renew. Key positive themes include effective customer support, advanced analytics, and proven behavioral engagement strategies, while gaps cited relate to automation, integration, and intuitiveness. Overall Customer Sentiment: Positive
Who reviewed Voicescape
- C-Suite 62% (8)
- Director 23% (3)
- Manager 15% (2)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Voicescape.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 13 scored reviews- Promoters 5
- Passives 5
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jun 8
- Jul 8
- Jan 7
- Feb 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 15 across 1 companies.
Praised
- Flexible Analytics and Reporting
- Exceptional Account Support
- Specialized Behavioral Engagement
- Outcome Attribution and Reporting Expansion
Criticised
- Dependence on Data Quality
- Insufficient Automation and Intuitiveness
- Transparency and AI Limitations
- AI as a Replacement Risk
What customers say
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 43% 7 answers
- 33% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
Report
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