Weave Communications
Weave Communications provides a customer communication and engagement platform for small and medium-sized businesses, combining VoIP phone systems, text messaging, scheduling, payments, and reviews management in a single interface. It primarily serves local service businesses such as dental, medical, and home services practices, helping them manage client interactions and automate reminders and billing. The company generates revenue through subscription-based software and related communication services.
- Communications & Meetings
- Customer Support & Help Desk
- Payment Processing
- Revenue
- $170.0M
- Employees
- 900
- Founded
- 2008
- Headquarters
- Lehighton, United States of America
What 9 Arbolus experts think of Weave Communications
NPS distribution is skewed strongly positive, with 67% of responses scoring 9-10. Renewal intent is positive or certain in top spend brackets and for long-term users, with only a minority expressing uncertainty. 78% of customers report over a year since implementation, reflecting high stickiness. Key data themes are longevity, strong satisfaction at higher spend, and positive correlation between NPS and renewal. Overall Customer Sentiment: Positive
Who reviewed Weave Communications
- C-Suite 56% (5)
- Director 22% (2)
- Manager 22% (2)
Employer names and spend open once the report publishes.
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 1
- Detractors 2
Cumulative NPS by month
+0 over 3 months- May 8
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 2 answers
- 0% 1 answer
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 3/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
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