TELUS International Europe
TELUS International Europe is the European arm of TELUS International, providing outsourced customer experience management, digital customer support, and IT services for global enterprises across sectors such as technology, gaming, e‑commerce, and financial services. It operates multilingual contact centers and delivery centers across several European countries, offering services like technical support, content moderation, and back-office processing. Revenue is generated through long-term business process outsourcing and managed services contracts.
- Customer Support & Help Desk
- Contact Center Software
- Cybersecurity Services
- Revenue
- $250.0M
- Employees
- 7,000
- Founded
- 2004
- Headquarters
- Sofia, Bulgaria
What 14 Arbolus experts think of TELUS International Europe
NPS scores are highly positive, with 73% of scores at 8–10, yielding an average above 8. Renewal intent is mixed among high spenders: one high spender signaled No renewal and two others are unsure, while lower spenders have fewer data points on intent. Stickiness is strong; 91% of responses report MoreThan1Year of usage. The main theme is positive product perception, tempered by renewal hesitation at the high spend tier.Overall Customer Sentiment: Positive
Who reviewed TELUS International Europe
- C-Suite 86% (12)
- Director 7% (1)
- Manager 7% (1)
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Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 7
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 5 answers
- 8/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
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