Tidio
Tidio provides a customer communication platform that combines live chat, chatbots, and multichannel messaging to help small and mid-sized businesses support website visitors, automate responses, and increase online sales. The company offers a cloud-based SaaS solution that integrates with popular e-commerce and CRM systems and is sold on a subscription basis. Its customers are primarily online retailers and service businesses seeking to centralize customer support and lead capture across web and messaging channels.
- Customer Support & Help Desk
- Conversational AI & Chatbots
- E-commerce Platforms & Storefronts
- Revenue
- $15.0M
- Employees
- 180
- Founded
- 2013
- Headquarters
- Szczecin, Poland
What 5 Arbolus experts think of Tidio
5 customers have reviewed Tidio so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Tidio
- C-Suite 100% (5)
Employer names and spend open once the report publishes.
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
-2 over 4 months- Jun 9
- Aug 7
- Mar 7
- Jul 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
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