Gorgias
Gorgias provides a helpdesk and customer support platform for e-commerce merchants, centralizing support tickets from email, chat, social media, and other channels and integrating deeply with Shopify and other commerce platforms. The company sells its software on a subscription basis to online retailers, helping them automate responses, manage customer inquiries, and improve support efficiency.
- Customer Support & Help Desk
- E-commerce Platforms & Storefronts
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2015
- Headquarters
- San Francisco, United States of America
What 36 Arbolus experts think of Gorgias
The NPS distribution skews positive, with most scores between 8 and 10, especially among those using Gorgias for over one year. Strong renewal intent is concentrated among high and mid spenders, while a portion of low spenders and pilot users express uncertainty or negative renewal intent. Stickiness is strong, with over 65% of experts in mature implementation stages ("MoreThan1Year"). Key themes include high satisfaction among e-commerce and digital innovation roles, with lower renewal intent isolated to specific low/NPS outliers and offboarding cases.Overall Customer Sentiment: Positive
Who reviewed Gorgias
- C-Suite 71% (26)
- Director 23% (8)
- Manager 6% (2)
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Sentiment
25 Net Promoter Score, from 36 scored reviews- Promoters 14
- Passives 17
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 24 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 61% 18 answers
- 50% 6 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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