Incident Iq
Incident IQ provides a cloud-based service management and help desk platform designed for K–12 school districts, helping IT and operations teams manage support tickets, assets, facilities, and workflows. The company sells subscriptions to districts and education organizations, integrating with student information systems and other school technology to streamline support and asset lifecycle management.
- Customer Support & Help Desk
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2016
- Headquarters
- Atlanta, United States of America
What 14 Arbolus experts think of Incident Iq
NPS scores are predominantly positive, with two responses at 10 and several in the 7–9 range, yielding an average NPS of approximately 8. Renewal intention is strongly positive (50%) among recent adopters and high spenders, with ~40% expressing uncertainty, typically linked to longer-tenured or User personas. Stickiness is high in organizations with implementations under 1 year (83%). Key themes are positive user experience for recent launches, stronger satisfaction among Influencers, and uncertainty linked to incomplete implementations.Overall Customer Sentiment: Positive
Who reviewed Incident Iq
- C-Suite 71% (10)
- Director 21% (3)
- Manager 7% (1)
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Sentiment
0 Net Promoter Score, from 14 scored reviews- Promoters 3
- Passives 8
- Detractors 3
Cumulative NPS by month
-2 over 6 months- Jun 9
- Dec 9
- Jan 7
- Mar 7
- Jul 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 40% 10 answers
- 67% 3 answers
- 7.2/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
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