GLADLY
Gladly is a customer service software company that provides a conversation-centric help desk platform that unifies communication across channels such as email, SMS, chat, social, and voice. It serves B2C brands and retailers that want to manage customer support in a single timeline rather than by ticket, and generates revenue through subscription-based SaaS licensing and related services.
- Customer Support & Help Desk
- Customer Success Software
- Conversational AI & Chatbots
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of GLADLY
NPS scores range from 5 to 10, with the highest score linked to a high-spend, long-term adopter. 40% of respondents are in offboarding stages with No renewal intent and lower NPS (5-8). 20% report NotSure for renewal intent. Stickiness is polarized: most negative or uncertain responses sit in the offboarding or unknown stage. In contrast, long-term engagements (more than 1 year) drive the highest NPS and assured renewal. Overall Customer Sentiment: Neutral
Who reviewed GLADLY
- C-Suite 40% (2)
- Director 20% (1)
- Manager 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 2
- Detractors 1
Cumulative NPS by month
+0 over 5 months- May 8
- Aug 9
- Jan 9
- May 8
- Jan 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 24 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 0% 1 answer
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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