Haptik
Haptik is a conversational AI company that provides chatbots and virtual assistants for customer support, commerce, and engagement across channels such as web, mobile apps, WhatsApp, and other messaging platforms. It serves enterprises in sectors like telecom, financial services, e-commerce, and consumer brands, generating revenue through SaaS subscriptions and implementation services for its AI-powered customer experience platform.
- Conversational AI & Chatbots
- Customer Support & Help Desk
- Revenue
- $25.0M
- Employees
- 350
- Founded
- 2013
- Headquarters
- Mumbai, India
What 5 Arbolus experts think of Haptik
The NPS results are strong, with 80% of experts rating Haptik at 8 or above. Renewal intent is high among top spenders and advanced users, reflected in consistently positive qualitative feedback. The stickiness is reinforced by multiple users operating at the more-than-one-year implementation stage, with strong emphasis on efficiency and automation gains. Key themes include Haptik’s value in high-volume automation, workflow integration, and productivity improvement, tempered by concerns about complex integrations and competitive threats from generalist AI platforms.Overall Customer Sentiment: Positive
Who reviewed Haptik
- C-Suite 20% (1)
- Director 60% (3)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about Haptik.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Praised
- Simpler Configuration and Management
- Enhanced Analytics
- Broader Integrations
- High-Volume Automation
Criticised
- Cost for High Volume Use
- Specialization Limits Flexibility
- Advanced Integration Complexity
- Flexibility and Customization from Competitors
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
Top alternatives
Most weighed by Haptik customers
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