HealthHero
HealthHero is a digital health company that provides remote primary care, mental health, and occupational health services through virtual consultations and digital tools for patients, employers, and healthcare systems. It aggregates clinicians, telemedicine technology, and care management into a single platform, typically sold as a B2B service to insurers, corporates, and public health providers. Revenue comes from contracted service fees, per-member-per-month arrangements, and usage-based telehealth services.
- Patient Engagement & Telehealth
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 650
- Founded
- 2019
- Headquarters
- Londonderry County Borough, United Kingdom
What 8 Arbolus experts think of HealthHero
NPS scores range widely from 1 to 10, with 67% of experts giving an NPS of 8 or above, signaling strong enthusiasm among many Users. 33% of Influencers exhibit middle-to-high scores, but also include a notable detractor (NPS 1). Renewal intent is uncertain: only one respondent specifies 'No' and two are 'Not Sure', with most not stating renewal position. Regarding stickiness, 67% have more than a year on platform, but there is also a high rate of uncertainty and some very recent adopters. The key themes are high potential advocacy but some renewal uncertainty, especially from high-spend or Influencer segments.Overall Customer Sentiment: Neutral
Who reviewed HealthHero
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Jan 7
- Feb 7
- Apr 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 0% 1 answer
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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