Arbolus Intelligence

Icario

icariohealth.com · Minneapolis, United States of America

Icario is a healthcare technology company that provides a member engagement and incentives platform to help health plans and providers close care gaps, improve quality measures, and drive better health outcomes. It combines data, analytics, and multi-channel outreach with rewards programs to motivate members to complete preventive care, manage chronic conditions, and adhere to treatment plans. Icario generates revenue by selling its software and engagement services primarily to Medicare, Medicaid, and commercial health plans.

  • Patient Engagement & Telehealth
  • Data Integration & ETL
Listed in
Revenue
$52.0M
Employees
260
Founded
2010
Headquarters
Minneapolis, United States of America

What 5 Arbolus experts think of Icario

NPS among Icario customers ranges from 6 to 8, indicating moderate satisfaction but not overwhelming advocacy. Renewal intent varies: some high-spend customers expect to increase future spend, while others express uncertainty or explicitly state no intent to renew. Stickiness correlates with longer deployment, with >1 year users exhibiting greater attachment. Feedback themes include appreciation for Icario’s flexibility and transparency, robust data handling, and positive impacts on operational efficiency, as well as pain points related to cost and occasional data integrity issues. Overall Customer Sentiment: Neutral

Who reviewed Icario

Total customers 5 3 current · 2 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 80% (4)
  • Manager 20% (1)
Not specified C-Suite NPS 8 Not renewing Submitted Jan 2026
Finance Leader C-Suite NPS 6 Undecided Submitted Apr 2026
Product Leader C-Suite NPS 8 Undecided Submitted Jan 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Icario.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 2
  • Detractors 2

Praised

  • Broader Market Expansion
  • Interoperability and Real-Time Insight
  • Expand AI Capabilities
  • Operational Efficiency and Data Integration

Criticised

  • Data Integrity Issues
  • Cost Sensitivity
  • Training and Support Gap
  • Interoperability Gaps

What customers say

Operational Efficiency and Data Integration
“I strongly suggest Icario as it has simplified repetitive tasks, streamlined data flow, and made dashboards customizable for our teams.”
Demonstrated Outcomes and Engagement Lift
“We've seen success with measurable improvements, quantifying the impact Icario has had in our campaigns and expecting performance-based budget increases.”
Transparent and Consistent Partner
“I would recommend Icario because they have consistently shown up, run multiple campaigns reliably, and have been transparent about metrics and outcomes.”

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 3 answers
  • Manager 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Report

Customer Report - Jul 2026 Jul 2026 5 + 0

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