Guest Delight International
Guest Delight International provides guest feedback and reputation management software for hotels and hospitality businesses, enabling them to collect post-stay surveys, monitor online reviews, and improve guest satisfaction. The platform helps properties analyze feedback, respond to issues, and enhance service quality to drive repeat bookings and higher ratings. Revenue is generated through subscription-based SaaS licenses sold to hotels and hotel groups worldwide.
- Customer Support & Help Desk
- Product Analytics & Feedback
- Revenue
- $2.5M
- Employees
- 25
- Founded
- 2016
- Headquarters
- Dubai, United Arab Emirates
What 5 Arbolus experts think of Guest Delight International
NPS scores among respondents range from 7 to 10, with an average indicating strong satisfaction (8.2). There are no negative or passive NPS responses. Renewal intent data is insufficient, but engagement patterns suggest steady platform adoption. 80% of respondents are either less than one year or more than one year post-implementation, supporting evidence of stickiness in mature use cases. Key sentiment themes include satisfaction with the platform’s fit for operational needs. Overall Customer Sentiment: Positive
Who reviewed Guest Delight International
- C-Suite 60% (3)
- Manager 40% (2)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Written answers and themes publish with the full report.
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