Teladoc Health
Teladoc Health is a virtual care company that provides telemedicine, mental health, chronic condition management, and expert medical opinion services to employers, health plans, hospitals, and consumers. Its platform connects patients with clinicians via phone, video, and digital tools, and it generates revenue primarily through subscription-based contracts with organizations and visit fees. The company operates globally, integrating virtual care into broader healthcare delivery and benefits programs.
- Patient Engagement & Telehealth
- Revenue
- $2.6B
- Employees
- 5,500
- Founded
- 2002
- Headquarters
- Purchase, United States of America
What 26 Arbolus experts think of Teladoc Health
NPS scores range from 5 to 10, with over 60% providing scores of 8 or higher, indicating overall positive sentiment. 70% of respondents with renewal intent are likely to renew, while 30% express uncertainty or offboarding. Stickiness is high, with over 80% reporting more than one year in implementation. Doubts are concentrated among those in pilot or early-stage deployments, with lower spend and NPS.Overall Customer Sentiment: Positive
Who reviewed Teladoc Health
- C-Suite 88% (23)
- Director 8% (2)
- Manager 4% (1)
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Sentiment
7 Net Promoter Score, from 26 scored reviews- Promoters 8
- Passives 12
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 7
- Apr 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 7 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 46% 13 answers
- 50% 2 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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