Teleperformance
Teleperformance is a global business process outsourcing company that provides customer experience management, technical support, and back-office services for enterprises across industries such as telecommunications, financial services, technology, retail, and healthcare. It operates omnichannel contact centers and digital customer care solutions, typically under long-term service contracts. The company generates revenue by delivering outsourced customer support, sales, and related CX services on behalf of its clients worldwide.
- Contact Center Software
- Customer Support & Help Desk
- Cybersecurity Services
- Revenue
- $8.9B
- Employees
- 410,000
- Founded
- 1978
- Headquarters
- Paris, France
What 78 Arbolus experts think of Teleperformance
NPS scores are strongly positive, with the majority of respondents rating between 8 and 10. Renewal intent is very high among high-value influencers in core verticals, while neutrality and some churn risk exists in lower-value or short-term clients. Stickiness is supported by 80%+ clients active for more than one year. Qualitative feedback praises scalability, reliability, industry expertise, and omnichannel delivery, with infrequent concerns about integration complexity and cost. The main driver of positive sentiment is Teleperformance's ability to scale and meet complex enterprise needs.Overall Customer Sentiment: Positive
Who reviewed Teleperformance
- C-Suite 74% (58)
- Director 20% (16)
- Manager 7% (5)
Employer names and spend open in the full report, along with the other 75 customers.
Everything 78 customers told us about Teleperformance.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 78 scored reviews- Promoters 35
- Passives 27
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Strengthen Analytics and Automation
- Expand Digital and AI Capabilities
- Enhance Technology and Process Innovation
- Strong Industry and Domain Expertise
Criticised
- Competitive Risk from Technology-Driven BPOs
- Threat from AI-First and Autonomous Solutions
- Integration and Customization Gaps
- Integration Complexity and Vendor Lock-In
What customers say
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 62% 26 answers
- 67% 9 answers
- 100% 1 answer
- 9.2/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Teleperformance customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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